Lead Front Desk Receptionist

PT Permata Eka · 📍 Ciputat · Diposting 2026-10-11
FULL_TIME⭐ TERVERIFIKASI
Rp 25.000.000 – Rp 29.000.000 per month
PT Permata Eka is seeking a dynamic and experienced Lead Front Desk Receptionist to join our team in Ciputat. As the Lead Front Desk Receptionist, you will be responsible for providing excellent customer service and managing the front desk operations. This is a great opportunity to be part of a growing company and make a significant impact on our guest experience.

📋 Tanggung Jawab Pekerjaan

Greet and assist guests upon arrival and departure, ensuring a warm and professional welcome.,Manage and coordinate the front desk operations, including check-in and check-out procedures.,Handle guest inquiries, complaints, and special requests in a timely and efficient manner.,Maintain accurate and up-to-date guest records and reservations.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.,Monitor and manage front desk inventory, including keys, room cards, and other supplies.,Ensure compliance with company policies and procedures, as well as local regulations.,Provide exceptional customer service and contribute to a positive guest experience.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality, Tourism, or a related field.,Minimum of 3 years of experience in front desk receptionist roles, with at least 1 year in a leadership position.,Strong communication and interpersonal skills.,Excellent organizational and multitasking abilities.,Proficiency in English and Indonesian languages.,Familiarity with hotel management systems and software.,Ability to work in a fast-paced environment and meet tight deadlines.,Valid SIM (Indonesian Identity Card) and the ability to work in Indonesia.

🛠️ Keahlian

Customer serviceProblem-solvingTime managementAttention to detailTeam leadershipConflict resolution
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